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Customer Success

Empowering your Success is in the DNA of Nosto but for some of us it’s more than a mission.

Retail Experts at Your Service

Technical Solutions Manager

Turning your vision into reality while avoiding common pitfalls.

Customer Success Manager

Delivering results through strategy and execution.

Front-end Designer

Design services and style guidance for optimal outcomes.

Community Manager

Responsive problem solving and world-class learning resources.

Quote

It was great to have a dedicated team that was accessible to us as we navigated the Nosto implementation. We’re a very lean team, so whoever we partner with, must have excellent customer service when we need the support. Nosto has become an extension to our team.

Berly Isaak |  Senior Director Global Marketing + PR at LeSportsac

Quote

Nosto continuously provide an unrivalled level of account management which has allowed our business to ourish into a successful partnership. We are confident in their ability to keep us updated on the latest technologies available to us, taking our e-commerce business to the next level in the ever-evolving digital retail industry. We would definitely recommend Nosto to anyone looking to leave their competitors in the dust.

Grace Forsythe |  Ecommerce Manager at EQVVS

How We Ensure Your Success

Assisted Technical Onboarding

The smoothest route to first
results.

Includes:

  • Project Management
    End-to-end project management of the integration and go-live project.
  • Ongoing support
    Connector installation, tagging integration, advanced use case configuration.
  • Revenue-driven assistance
    Revenue-driven assistance for feature utilization.
  • Configuration
    Full support for configuring the agreed setup.
  • Training
    Training in the relevant products and features.

Ecommerce Consultation

Partnership for driving your
success

Includes:

  • Implementation
    Assistance in implementing the tactics during the quarter.
  • Analysis of your store
    Proprietary ecommerce framework, behavioural data, segment insights, expertise of a CSM.
  • Performance review
    Performance review of last quarter with Total Impact of Nosto.
  • Tactical assistance
    Suggestions for choosing focus KPIs, and multiple tactics to improve them.
  • Training
    Training in the relevant products.
  • Connections
    Wide connections to best-of-breed technologies and SIs globally.

Front-end Design

Fulfil your design needs for all areas of personalization.

Includes:

  • Email Templates
    Match your newsletter design for consistent branding.
  • Pop-up Design
    Balance non-obtrusive design while capturing attention.
  • Product Recommendation Templates
    Move away from carousels to a world of interactive design.
  • Store Design Consultation
    Get a holistic review of your store design.

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