Customer Success
We know ecommerce, so let us help you.
Creating and implementing dynamic commerce experiences shouldn’t be complicated — and our team of experts makes it easy.
Our team of customer success managers, technical specialists, and front-end developers are here to help you get up and running in days. Once live, we offer an assortment of services that enable you to create the dynamic commerce experiences that drive the results you want.
Request a demoLearn what other retailers say about working with Nosto:
TRUSTED BY 2,600+ RETAIL BRANDS ACROSS THE WORLD.
How we ensure your success
Assisted Technical Onboarding
The quickest and easiest route to a higher performing store.
Services:
Project Management
End-to-end project management of the integration and go-live project.
Integration Support
Connector installation and tagging integration.
Configuration
Full support for configuring setup.
Training And Campaign Support
The most secure way to ensure accuracy and efficiency.
Services:
Analysis of your store
Proprietary ecommerce framework, behavioral data analysis, and segment insights.
Training
Training in relevant products and features.
Tactical assistance
Suggestions for choosing the right KPIs and assistance with campaign configuration.
Front-End Design
The best way to create dynamic experiences that look and feel how you want.
Services:
Store Design Consultation
Get a holistic review of your store design.
Product Recommendation Templates
Move away from boring carousels to a world of interactive design.
Pop-up Design
Balance non-obtrusive design while capturing attention and match your newsletter design for consistent branding.
The integration was seamless and we were able to start using features such as recommendations straight away. The onsite content personalization has been a game changer as we’re now able to present dynamic content to different segments based on their browsing behavior or product affinity. It’s early days but we’ve already seen a significant increase in engagement and conversion. Alice, our CSM has been an amazing support and has a great strategic approach for getting features live in a timely but achievable manner. I like that Nosto are constantly investing in R&D and are welcome to feedback and suggestions to improve existing features.
Dora C, Ecommerce & Digital Marketing Manager
Average 4.5 rating on G2Crowd
Our customer success team
We Love Helping Retailers Succeed
Kate
Head of Customer Experience
Kate turns your ecommerce experience vision into reality.
Laura
Customer Success Manager
Laura maximizes your online store’s performance with creative strategy and valuable execution assistance.
Adam
Head of Onboarding
Adam prescribes experience design guidance to set you on the path for success.
DAN
COMMUNITY MANAGER
Dan offers responsive problem-solving and world-class ecommerce expertise.
Related Content
Ur & Penn sees a 2.38x increase in conversion using hyper-personalized product recommendations
Ur & Penn use Nosto’s Onsite Product Recommendations to appeal to a wide audience, and still provide a unique experience to each individual.
Cordings uses Nosto’s easy-to-implement solutions to increase conversions by 41% over the summer sale season
Learn how Cordings used Nosto’s easy-to-implement solutions to increase their conversions by 41% over the summer sale season.
Smythson of Bond Street sees 31% more conversions through a multi-page product recommendations strategy
Smythson increased their onsite conversion rate and lifted average order value by implementing highly personalised product recommendations supported by personalised pop-ups built to ensure shoppers were aware of all relevant deals.
Nosto success stories
Read even more stories on how retailers from varying verticals were able to increase conversion rate, average order value, and other metrics.
Read more success stories