Customer Success +
Professional Services

With our dedicated Customer Success and Professional Services teams, we’re here to help you succeed. Together, we’ll fast-track your journey to value, ensuring scalability as we work alongside you to achieve your goals.

Customer Success

Regardless of your team’s size or skillset, our Customer Success team is dedicated to forging a partnership that seamlessly aligns with your unique needs. We succeed together, and are committed to helping you ensure that every experience between your customers and your brand is memorable and personalized.

Success and support, your way

Whether you’re a self-learner and prefer a “set it-and-forget it” approach, are seeking insights and optimization strategies, want to align on marketing initiatives, or looking to explore more data-driven business solutions, we let you choose what our partnership looks like and the level of support required.

Tailored regional expertise

Regional business landscapes differ significantly due to unique economic climates. Our localized support in each region ensures alignment with your business and the locations you serve, further enhancing your success. We have dedicted support that understand those local idiosyncrasies.

Commerce experience and conversion rate optimization services

Our CX and CRO experts enhance your commerce experiences through monthly recommendations, testing support, and ROI analysis. Or opt for our CRO audit service to receive valuable insights into visitor conversion hurdles, segment profiles and qualitative analysis designed to maximize your revenue.

Streamlined implementation and onboarding experience

We know the importance of a smooth and efficient onboarding experience. That’s why we personalize this process to suit your needs, ensuring fast time-to-value while setting the stage for your success and effective collaboration with our Customer Success and Support teams from day one.

Professional Services

Our professional services team offers tailored support beyond working with one of our Customer Success Managers to meet your unique needs, providing both ongoing and one-off solutions.

Frontend development

Our proficient front-end developers bring commerce experiences to life. Whether it’s creating a brand-styled recommendation template or search results page, integrating a custom pop-up with your ESP, or crafting a customized Visual UGC widget, we’ve got you covered.

Social content curation

Ease your workload by outsourcing content curation, unlocking authentic UGC effortlessly. Simply share your asset preferences with us and we’ll take care of it, including rights management, ensuring you receive top-tier content with zero effort.

Turnkey campaign creation & execution

Partner with us for project-based engagements where we provide end-to-end delivery of onsite experiences, from front-end development to onsite implementation and testing.

Platform development support

Whether you’re re-platforming or need assistance with custom API integrations, our platform developers are here to guide you through these technical projects, removing blockers to ensure your success.

Earn more revenue with Nosto-powered
commerce experiences

100% increase in conversion rate across all search pages

“We worked very closely with the Nosto team to determine our look and feel, and the client management is off the charts. Overall, it took less than a month to get Search up. That, and there wasn’t any undue burden or stress on our development resources.”

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100% increase in category page conversions

“If our brand is investing in making all of our products available up to size 28, we need tools such as Nosto’s Category Merchandising to make sure that customers with an affinity to curve sizes will see those items as soon as possible.”

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20% increase in AOV through product recommendations

“We embrace Nosto’s creative potential. It empowers our team to explore new avenues, gather valuable metrics, and test ideas that tailor the customer experience on our site.”

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