Agentic Commerce: consumer readiness research
Discover how 2,000+ consumers across North America and the UK are already using AI to shop, and what they expect next.
Agentic AI is no longer a futuristic concept; it’s already reshaping how consumers discover, evaluate, and buy products online. But are retailers ready to meet rising expectations?
This exclusive research report brings together insights that help you understand both consumer readiness and retailer opportunities for AI-powered shopping experiences.
What you’ll learn:
✓ Adoption is already here: 66% of consumers have tried or are open to using AI shopping assistants. Discover the split between early adopters and those ready to try, and where they’re engaging with AI today.
✓ Where AI delivers the most value: Which stages of the shopping journey consumers believe AI can improve the most.
✓ Execution makes or breaks it: 69% of early adopters have abandoned an AI assistant after a poor experience. Learn what builds trust, and what breaks it.
✓ Beyond the chatbox: The embedded and proactive AI experiences consumers are ready to engage with today.
✓ Generational divides: How adoption, openness, and trust vary by age, and what it means for your strategy.
✓ The readiness gap: How consumer expectations compare to current retailer investment levels.
Why download this report?
Stop guessing what your customers want from agentic AI. Get the research-backed framework that helps you design AI shopping experiences that meet expectations, build trust, and create a real competitive advantage.
